Refund Policy

Last Updated: January 1, 2023

Introduction

At MORDEN FURNITURE WORLD LTD , we are committed to providing high-quality educational experiences. We understand that circumstances may arise that require you to reconsider your course enrollment. This Refund Policy outlines the conditions under which we offer refunds for our courses and educational services.

By enrolling in our courses, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase. If you have any questions, please contact our customer support team at [email protected].

Standard Course Refund Policy

Our standard refund policy for courses is as follows:

14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all our courses. If you are not satisfied with your course purchase, you may request a full refund within 14 calendar days from the date of enrollment, provided the following conditions are met:

  • You have not completed more than 25% of the course content;
  • You have not downloaded a significant portion of the course materials;
  • You have not received a certificate of completion;
  • You provide a valid reason for your refund request.

After the 14-Day Period

After the initial 14-day period, refunds will be considered on a case-by-case basis and may be subject to the following conditions:

  • 25-50% Course Completion: Partial refund of 50% of the original purchase price may be considered;
  • More than 50% Course Completion: No refund will be provided;
  • Exceptional Circumstances: Full or partial refunds may be granted at our discretion for documented exceptional circumstances (such as medical emergencies or technical issues on our platform that significantly impact your ability to access the course).

Specialized Programs and Bundles

For specialized programs, course bundles, or courses with personalized instruction components, the following refund terms apply:

Specialized Programs

Programs that include personalized instruction, mentorship, or one-on-one feedback are subject to the following refund terms:

  • Before Program Start: Full refund minus a 10% administrative fee;
  • Within 7 Days of Program Start: 75% refund;
  • After 7 Days of Program Start: No refund will be provided.

Course Bundles

For course bundles or package deals:

  • Within 14 Days of Purchase: Full refund if you have accessed fewer than 2 courses in the bundle and have not completed more than 25% of any individual course;
  • After 14 Days or Significant Access: Partial refund may be considered, calculated based on the regular price of courses accessed minus the bundle discount.

Promotional or Discounted Purchases

For courses purchased at a promotional or discounted rate:

  • Courses Purchased at More Than 40% Discount: These purchases are generally non-refundable unless required by applicable law;
  • Courses Purchased with Promotional Codes: Refunds for these courses will be for the amount actually paid, not the original course price;
  • Free Courses or Trial Periods: No refunds are applicable for free courses or during free trial periods.

Cancellation by MORDEN FURNITURE WORLD LTD

In the rare event that MORDEN FURNITURE WORLD LTD needs to cancel a course or program:

  • Before Course Start: Full refund will be provided;
  • During the Course: Prorated refund based on the portion of the course that was not delivered;
  • Course Rescheduling: If a course is rescheduled rather than cancelled, you will have the option to either continue with the new schedule or receive a full refund.

In cases where MORDEN FURNITURE WORLD LTD cancels a course, we will make reasonable efforts to notify all enrolled students as soon as possible.

How to Request a Refund

To request a refund, please follow these steps:

  1. Log into your account on the MORDEN FURNITURE WORLD LTD website;
  2. Navigate to "My Courses" or "Purchase History" section;
  3. Select the course for which you would like to request a refund;
  4. Click on the "Request Refund" option;
  5. Complete the refund request form, providing the required information about your reason for requesting a refund;
  6. Submit your request.

Alternatively, you can email your refund request to [email protected] with the following information:

  • Your full name
  • Email address associated with your MORDEN FURNITURE WORLD LTD account
  • Course name
  • Date of purchase
  • Order number or transaction ID (if available)
  • Reason for requesting a refund

Refund Processing

Once your refund request is approved, the following processing terms apply:

Processing Time

We aim to process all approved refund requests within 5-10 business days of approval. However, it may take additional time for the refund to appear on your statement, depending on your payment method and financial institution.

Refund Method

Refunds will be issued using the same method of payment that was used for the original purchase:

  • Credit/Debit Card Payments: Refunded to the same card used for purchase;
  • PayPal Payments: Refunded to your PayPal account;
  • Bank Transfers: Refunded via bank transfer to the originating account;
  • Alternative Payment Methods: For other payment methods, we will work with you to determine the most appropriate refund method.

Currency and Exchange Rates

Refunds will be processed in the same currency as the original purchase. If you paid in a currency different from your local currency, the refund amount may vary due to exchange rate fluctuations, and we are not responsible for any differences caused by exchange rates or fees charged by your financial institution.

Non-Refundable Items

The following items and services are generally non-refundable:

  • Certificate fees (if separate from course fees);
  • Courses or materials that have been fully downloaded;
  • Courses where you have received a completion certificate;
  • Individual coaching or consultation sessions that have already taken place;
  • Administrative fees associated with specialized programs;
  • Subscription fees for periods that have already elapsed.

Account Credits

In some cases, instead of a monetary refund, we may offer account credits:

  • Account credits may be offered at a higher value than the equivalent cash refund;
  • Credits can be used for future course purchases or other educational services offered by MORDEN FURNITURE WORLD LTD ;
  • Account credits typically remain valid for 12 months from the date of issue;
  • Account credits are non-transferable and cannot be exchanged for cash unless required by law.

Course Transfers

As an alternative to refunds, we offer the option to transfer your enrollment to a different course:

  • Course transfers must be requested within 30 days of the original purchase;
  • If the new course has a higher price, you will need to pay the difference;
  • If the new course has a lower price, you will receive the difference as an account credit;
  • Course transfers are limited to one transfer per purchase.

Legal Compliance

This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws. If any provision of this policy conflicts with applicable law, that provision will be interpreted in a manner consistent with applicable law, and the remaining provisions will continue in full force and effect.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at:

MORDEN FURNITURE WORLD LTD
Marlborough Mill Ridgefield Street
Failsworth MANCHESTER, M35 0HJ
United Kingdom

Email: [email protected]

Phone: +44 (161) 683-0723

For specific refund inquiries, please email: [email protected]